Shipping policy

Processing Time:

  • Orders are processed within 5-7 business days(Monday-Friday) after payment is received.
  • Orders placed on weekends or holidays will begin processing on the next business day.
    Shipping Rates:

 

Standard Shipping

  • We offer flat-rate shipping for all domestic orders only. The cost is calculated at checkout based on your location and package size.
  • Expedited Shipping:
  • Expedited shipping options are available at checkout for faster delivery. Rates depend on the shipping method and destination.

 

Shipping Methods

  • We ship all orders via trusted carriers such as USPS, UPS, or FedEx(you select at checkout)
  • Standard Shipping: Delivery typically takes 3-7 business days.
  • Expedited Shipping: Delivery typically takes 1-3 business days, depending on the carrier and location.

 

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email so you can track your package’s journey.
  • You can track your order directly on the carrier’s website using the tracking number provided.

 

Shipping Delays

  • While we aim to get your order to you as quickly as possible, shipping delays can occur due to weather, holidays, or high demand periods. We appreciate your patience.
  • If there is a significant delay, please contact us, and we will assist you in tracking your package.

 

Incorrect Address

  • Please ensure that the shipping address provided at checkout is correct. We cannot be held responsible for packages that are lost or delayed due to incorrect addresses.
  • If you realize you've made a mistake with your shipping address, please contact us within 24 hoursof placing your order, and we will do our best to correct it.

 

Lost or Damaged Packages

  • We are not responsible for packages that are lost or damaged during transit, but we will assist in filing a claim with the carrier.
  • If your package is lost or damaged, please contact us within 7 days of the estimated delivery date, and we will help resolve the issue.

 

Returns & Exchanges

  • Due to the custom nature of our doormats, we are unable to accept returns unless the item is defective or damaged.
  • If you receive a damaged or defective doormat, please contact us within 7 days with photos of the damage, and we’ll work with you on a replacement or refund.

 

Need Help?

  • If you have any questions or concerns about shipping, feel free to reach out to our customer service team at info@mvmcustommats.com

 

Contact Us

  • We’d love to hear from you! Whether you have a question about our products, need help with an order, or just want to say hello, we’re here to help.
  • 📧 Email Us: info@mvmcustommats.com
  • ✨ Thank you for supporting our business.  We look forward to connecting with you!